PRIVACY POLICY
Flawless Finish Pressure Washing, LLC
Effective Date: 08/25/2025
1. INTRODUCTION
Flawless Finish Pressure Washing, LLC ("we," "us," or "our"), an Indiana limited liability company operating in Kentucky, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.
2. INFORMATION WE COLLECT
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Service address and property details
- Billing and payment information
- Service history and preferences
- Communications with us (emails, calls, text messages)
- Scheduling preferences and availability
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website addresses
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide and manage our pressure washing services
- Process payments and send invoices
- Schedule and confirm appointments
- Communicate about services and respond to inquiries
- Improve our services and customer experience
- Comply with legal obligations
- Protect our rights and prevent fraud
4. INFORMATION SHARING AND DISCLOSURE
We may share your information with:
- Service providers who assist in our operations (payment processors, scheduling software)
- Professional advisors (attorneys, accountants) when necessary
- Law enforcement when required by law or legal process
- Potential buyers in the event of a business sale or merger
Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. SMS/TEXT MESSAGING PRIVACY
Program Description
We offer SMS messaging for service-related communications only. By providing your mobile number, you consent to receive texts about appointments, quotes, service updates, and billing.
Opt-In and Consent
- Explicit consent required before sending any SMS messages
- Consent is not a condition of service
- Consent records are maintained securely
- SMS opt-in data and consent are NEVER shared with third parties
Message Frequency and Opt-Out
- Frequency varies (typically 2-4 messages per service)
- Message and data rates may apply
- Reply STOP to opt-out at any time
- Opt-out requests are processed immediately
SMS Data Protection
Your SMS opt-in data and mobile number are:
- Stored securely and encrypted
- Used only for service-related communications
- Never sold or shared for marketing
- Protected under strict confidentiality
6. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of sensitive data
- Secure data storage systems
- Limited access controls
- Regular security assessments
7. YOUR RIGHTS AND CHOICES
Access and Correction
You may request access to or correction of your personal information by contacting us.
Opt-Out Rights
- Email: Click "unsubscribe" in any marketing email
- SMS: Reply STOP to any text message
- Phone: Request to be added to our do-not-call list
Data Deletion
You may request deletion of your personal information, subject to our legal retention requirements.
8. COOKIES AND TRACKING
Our website may use cookies and similar technologies to enhance user experience. You can control cookies through your browser settings.
9. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising privacy rights
12. DATA RETENTION
We retain personal information only as long as necessary for business purposes or as required by law. SMS consent records are maintained for at least four years per TCPA requirements.
13. INTERNATIONAL TRANSFERS
We operate in the United States. If you are accessing our services from outside the US, your information will be transferred to and processed in the US.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. The "Effective Date" at the top indicates when it was last revised. Your continued use of our services after changes constitutes acceptance.
15. CONTACT INFORMATION
For questions about this Privacy Policy or our privacy practices, contact us:
Flawless Finish Pressure Washing, LLC
1260 Morgan Ave. Louisville, KY 40213P
Phone: 502-309-2201
Email: contact@flawlessfinishpressurewashing.com
For SMS-related inquiries:
- Text STOP to opt-out
- Text HELP for assistance
- Call us at 502-309-2201
16. LEGAL BASES FOR PROCESSING
We process your information based on:
- Your consent
- Performance of our service contract with you
- Compliance with legal obligations
- Our legitimate business interests
17. DISPUTE RESOLUTION
Any disputes relating to this Privacy Policy will be resolved through binding arbitration in accordance with Indiana law.
